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ArFa Express
Help centre

Frequently asked questions

Quick answers about shopping, delivery and selling on ArFa Express.

In English

What is Arfa Express? Is it another eCommerce store? Is it safe to utilize the platform? expand_more
No. Arfa Express is not just some random eCommerce store cooked up to have a share in your money. Yes. It is safe to use the Arfa platform. Above the need to function as ‘just another’ eCommerce platform, we prioritize all your eCommerce needs and security and serve as a bridge connecting you to the global opportunities and clients seeking your services. This is why we are a full-service eCommerce company with a brand promise to create and deliver workable eCommerce solutions through our transcontinental platform and stores. Our American and African store has kickstarted this vision; more regions are soon to join the team. 
Why an American and African Store? expand_more
There’s no preference for these two countries over others. However, The Arfa Team kickstarted this vision with these two countries because Africa is a continent with untapped potentials. Some countries in Africa can be first-World countries but remain third-world countries because of inadequate eCommerce infrastructure. With America having one of the largest eCommerce markets, our platform's sync between these two stores levels the playing field. It promotes e-commerce know-how, globalization, market sustainability, improved living standards, exploration of the digital market, and improved economy for each country. The American store also represents all of Asia and Europe, while the African store represents Africa. With eCommerce, the world can become a unified global village. 
Can you get scammed on Arfa Express? expand_more
Arfa Express ensures the protection of buyers and vendors with several structures. However, just like any other digital platform, not all products may be legit. While our Return and Refund Policy and Security policy help protect and interfere when such happens, some scam cases are not within our jurisdiction—cases where a buyer is tricked into paying for an item without confirming the validity. Or a buyer buys from and is scammed by a third party vendor outside the structured protection guide on our platform. To avoid getting scammed, we strongly advise buyers and sellers to protect themselves with our Security Protection policy to avoid getting scammed.
Is Arfa Express in other regions of the world? expand_more
Currently no. Our platform only covers American and African stores that can deliver anywhere in the world. To serve you better and not compromise on quality, structures are being put in place by The Arfa Team to enter into other regions. In the future, there will be an ArFa store for every region, race and sex in the world. That’s our mission. To commercialize the digital space with products that enhance daily living in a globalized environment.
How can customers find my product easily? expand_more
Customers can find your product easily by ensuring your product listing and seller profile is complete and optimized. Use keywords, correct title, product description and information, pictures, new releases and editions, and engage with clients. This helps your profile rank high to help customers find your product easily and purchase from your store. We have other tools to help optimize your profile and get customers to find you in the hunt. 
Does Arfa screen reviews from Vendors, Customers and Other Sources? expand_more
Yes. In a bid to protect you and help you make informed choices, Arfa screens reviews and offers a filtered variety of opinions on the Seller's profile, product or item, and buyer’s profile. Although sellers provide the principal profile and product descriptive content, we allow our customers to air their honest thoughts about a particular item, Seller or profile through our Customer Reviews Section. 
Our editorial team go the extra mile to proofread and screen these reviews and remove, where necessary, the commentary that does not fall within the guidelines of our Review Policy. Ensuring that the review feature remains functional for feedback and commentary, not discussion, helps you make an informed choice. 
How does Delivery work? expand_more
For sellers from Africa or within the African store, Delivery is handled by Arfa express thoroughly and immediately. This is because eCommerce is not a mature industry in Africa. To prevent delay in delivery time due to the many technicalities and challenges, Arfa handles Delivery for the African store. 
For the US Store Sellers, they are solely responsible for shipping their products to customers. However, should there be a need, Arfa can step in to help deliver. The Seller will have to send the product to our US warehouse, and we take it from there. 

En français

Qu'est ce que Arfa express international? expand_more
Arfa express international est une société de e-commerce
Que commercialiser vous a Arfa express international? expand_more
Nous commercialisons une diversité d'articles a savoir:  Véhicules( tout types), vêtements (mixte), appareils électro-ménager, chaussures, Produit alimentaire produit de beauté.
Nous vous invitons a visiter notre store pour découvrir plein d'articles et de surprises
ou est basé Arfa express international? expand_more
Arfa express international est basée au USA et au Burkina Faso
Qui sont les fondateurs de Arfa express international? expand_more
Arfa express international est le concept d deux jeunes burkinabè Lun vivant au USA et l'autre au Burkina Faso
Comment commander sur Arfa express international? expand_more
Télécharger sur Play store notre application puis visionner sur notre page d'accueil la vidéo qui vous explique dans les moindres détails comment acheter su Arfa.
Quels sont vos modes de paiement? expand_more
- Carte visa prépaye.
- Paypal.
- Orange money
Quel est votre délais de livraison? expand_more
Pour une commande a l'interne et dont le produit se trouve sur place vous êtes livrer le même jour. Pour les commandes dont les produits devront quitter les USA vous avez un délais de trois semaines.
Peut -on retourner un produit dont on a pas satisfaction? expand_more
Absolument. notre devise c'est la qualité au service de la clientèle. vous seriez toujours satisfait a coup sure.
Comment savoir si vous êtes un site fiable et pas des arnaqueurs expand_more
Pour cela nous mettons a votre disposition les références de notre entreprise nos contacts et différentes pages. 
Pourquoi choisir Arfa express international? expand_more
Nous sommes le meilleur site qui vous offre a la fois des produits de qualités irréprochables a des prix défiants toute concurrence. Visiter notre store pour comprendre et acheter pour confirmer.
Dou viennent la majeure partie des produits de ARFA express international? expand_more
Nos produits viennent exclusivement des USA- CANADA- CHINE - BURKINA FASO et dans bien d'autres pays dans lesquels nous avons des fournisseurs.
Etes- vous des vendeurs grossistes ou des détaillants? expand_more
Les deux a la fois et selon le besoin de la clientèle.
Vos prix sont t-il négociables? expand_more
Nos prix sont non- négociable car déjà étudier et tenant compte de plusieurs paramètres.
Vos livraisons sont telles payantes? expand_more
Non a Arfa express international nous assurons la livraison gratuitement pour les commandes de Ouagadougou. Toutefois pour les livraisons hors du Burkina Faso il ya des couts mais relativement moins chers car nous avons des partenariats avec des sructures telles que: SONAPOST- FEDEX- DHL
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Door-to-door delivery

USA and Africa, fully tracked

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Buyer protection

Refund if it does not arrive as described

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Secure payments

Encrypted checkout, every order

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Real support

Multilingual help across timezones